The four hours between checkout and check‑in
Ten o’clock out, two o’clock in. That window is where a short-stay property is won or lost. Opera runs it — housekeeping, linen, maintenance and guest arrival — on one contract, priced per job, for hosts and operators across Sydney, Melbourne and Wollongong.
No commission. No lock-in. Fixed per-job pricing.
A standard turnover
- 10:05Guest departs. Job opens from your calendar.
- 10:30Housekeepers on site. Fresh linen in, used linen out.
- 12:15Clean complete, restocked, photographed.
- 12:30Supervisor signs off. Faults raised for same-day repair.
- 14:00Guest greeted, keys handed over.
Four operations. One accountable contract.
Most hosts stitch together a housekeeper, a laundry, a handyman and their own phone. When one link fails at 2pm on a Friday, the review lands on you. Opera is a single point of accountability for everything that physically happens at the property.
Housekeeping
Turnover, clean and fix, room by room, to a checklist — photographed and signed off by a supervisor. Priced per turnover.
How it works
Linen
Hotel-grade sheets and towels delivered fresh and collected used, at the same visit as the clean.
Linen hire
Maintenance
Reactive callouts, preventative works and licensed NSW fire-safety compliance, found before guests find them.
Maintenance
Guest services
In-person meet and greet, key handover, in-stay response and problem-guest escalation.
Guest services
Nine years of running short stays, not selling to them
Opera was not started as a housekeeping agency looking for clients. For nine years the people behind it have run serviced apartments and short-stay buildings across Sydney, Melbourne and Wollongong — properties that turn over every day, to a standard that has to survive public reviews, with no option to be late.
Every service on this site exists because we needed it and could not buy it, so we developed it ourselves. The checklists came from housekeeping briefs that failed. Linen hire came from laundry cycles eating the turnover window. Maintenance sits under the same contract because a fault found by a housekeeper is cheap and a fault found by a guest is not.
About OperaFrom booking to arrival, without you touching it
- 01
Booking syncs
Your calendar and your requests are synced into our system. Our integration specialists set it up and look after it — you do not have to touch it. Cancellations pull the job; late bookings add one.
- 02
Team dispatched
Housekeepers who already know the building — the dock, the lift, the bin room — are scheduled inside the 10-to-2 window, not to a weekly roster.
- 03
Clean, fix, photograph
Room-by-room checklist completed in the field, fresh linen in, used linen out, consumables restocked. Photographs attached to the booking record and signed off by a supervisor.
- 04
Faults fixed, ideally today
Anything broken, missing or worn is reported immediately with a photo and a price, with the intention of fixing it the same day — before the next guest arrives, not after they complain.
When the operation works, nobody notices it
The guest notices a made bed, a clean bathroom and a working kitchen. They do not notice the 10am checkout, the linen run, the smoke alarm test or the fault raised at midday. That is the point.
Your listing. Your pricing. Your owners. Our operation.
Opera never takes a commission and never wants your property. That boundary is what lets operators hand us their back of house without handing us their business.
White-label for operatorsThree kinds of client, one standard
Hosts and investors
One to five properties, self-managed. You keep the listing and the pricing; we take the physical work off your calendar. Per-job pricing means a quiet month costs less.
Short-stay operators
Managers and co-hosts who want to add doors without adding a housekeeping department. Opera runs under your brand, inside your PMS, with a written non-solicitation of your owners. See how.
Buildings and developers
Serviced apartment operators, build-to-rent managers, developers with display or corporate stock, and hotels needing overflow housekeeping at peak.
We plug into your stack, not the other way around
Opera runs day to day on Mews, Opera, Flexkeeping, Breezeway, Duve and Akia, and integrates with most short-stay property management systems. We have integration consultants working inside the company, so jobs flow from your booking calendar into our job board without you building anything. Checklists are completed in the field with photographs attached, and you see the same job record we do.
- Mews
- Opera PMS
- Flexkeeping
- Breezeway
- Duve
- Akia
- Airbnb
- Booking.com
- Stayz
No PMS? We hold your calendar and send you the completed job reports.
We built Opera because we were not happy with what the market offered us. Every person we hired had an inherent conflict between doing a good job and finishing as quickly as possible. So we built a team that does exactly what we want, and delivers the service we would want ourselves.Yossi Ben Gida, Director — Opera Services
Common questions
How much does an Airbnb turnover clean cost in Sydney or Melbourne?
Opera prices per job, never as a percentage of your revenue. What sets the price is the size of the property, whether the job needs a supervisor on site, whether there is room to store housekeeping products and consumables at the property, and whether linen and consumables are supplied by us or by you. We cater to a single studio and to a 200-key building — send us the details and you will have a fixed per-job rate back within one business day.
Do I have to hand over management of my property?
No. Opera does not take a commission and does not want your listing. You keep your channels, your pricing and your owner relationships; we run the physical operation underneath them. That said, we have more than a decade in short stays, so if you want advice or a second opinion on how you are running things, ask — we are happy to give it.
Can you handle back-to-back same-day turnovers?
Yes. Same-day turnovers are the normal case, not the exception. Our teams are scheduled against your booking calendar rather than a fixed weekly roster, so a 10am checkout and a 2pm check-in on the same property is a standard job.
Which systems do you work with?
We run on Mews, Opera, Flexkeeping, Breezeway, Duve and Akia, and we integrate with most major short-stay property management systems. We have integration consultants working inside the company, so the connection between your calendar and our job board is set up by us, not by you.
Are your teams insured?
Opera holds public liability cover, and every housekeeper and technician is police-checked and inducted on our checklists before attending a property. Our fire-safety technicians are licensed. Certificates of currency are provided on request.
What areas do you cover?
Sydney: Sydney CBD, Haymarket, Darling Harbour, Barangaroo, Pyrmont, Ultimo, Surry Hills, Darlinghurst, Potts Point, Woolloomooloo, Redfern, Waterloo, Zetland, Glebe, Newtown, Marrickville, Bondi, Bondi Junction, Coogee, Randwick, North Sydney, Crows Nest, St Leonards, Neutral Bay, Chatswood, Manly, Parramatta, Rhodes, Sydney Olympic Park, Burwood, Strathfield and Liverpool. Melbourne: Melbourne CBD, Docklands, Southbank, South Melbourne, Port Melbourne, Carlton, Fitzroy, Collingwood, Richmond, South Yarra, Prahran, St Kilda and North Melbourne. Wollongong and the Illawarra: Wollongong CBD, North Wollongong, Fairy Meadow, Corrimal, Thirroul, Shellharbour and Kiama. If your property is just outside these areas, ask — the answer usually depends on volume and how close you are to a team we already run.
Tell us about your properties
Property size, suburb and turnover frequency. You will have fixed per-job pricing back within one business day.